Refund and Exchange Policy

Welcome to LINKO Shop. This Refund and Return Policy applies to your browsing and use of this website (https://linko.shop), as well as any transactions for goods or services purchased through this website from LINKO Smart Technology Co., Limited ("the Company", "we", "us"). We value your shopping experience and strive to provide convenient, efficient, and high-quality services. Please read this Refund and Return Policy carefully before using this website, and by doing so, you accept and agree to be bound by these terms and conditions.

1. Return Window

• Customers may submit a request for return or exchange within 7 days of receiving the product. Requests made after this period will not be accepted.
• Requests for returns or exchanges must be submitted via email to cs@linko.com.hk within 7 days of receipt, including your order number and relevant photographs.

2. Refund Arrangements

• Once an order is confirmed, we do not accept any requests for order cancellation or refunds.
• If a refund is agreed upon after consultation, the Company may charge 5% of the order amount as a handling fee.
• Refunds will be credited back to the original payment method within 14 working days after confirmation.

3. Return and Exchange Arrangements

• It is the customer's responsibility to verify the quantity and condition of the products upon receipt (whether via delivery or self-pickup).
• The Company will arrange for an exchange of the same product under the following circumstances:
  (i) The product was damaged before receipt; (ii) The product received does not match the order.
• We will not accept requests for returns or exchanges in the following cases:
  (i) Product has been exposed to water; (ii) Product warranty has been registered online; (iii) Product has been repaired.
• Products must be returned with complete packaging, accessories, manuals, and a blank warranty card.
• All products returned by mail must have the return shipping fees prepaid.
• If we have agreed to exchange a product but the requested replacement is out of stock, we will refund the relevant amount or dispatch the same product within fourteen days.
• In case of any dispute, LINKO Shop reserves the right of final decision.

4. Return and Exchange Process

1. Submit an application via email to cs@linko.com.hk within 7 days of receipt, attaching the order number and product photographs.
2. The LINKO Shop customer service team will respond with a confirmation within 2 working days.
3. Upon confirmation, the customer must return the product with its complete packaging to the designated address.
4. Once the Company receives and inspects the returned product, the refund or replacement will be processed within 14 working days.

Last updated effective date: April 26, 2026