Refund and Exchange Policy

 

Welcome to LINKO Shop. This refund policy applies to your browsing and use of this website (http://linko.shop), as well as transactions for purchasing goods or services from Linko Smart Technology Limited ("the Company" or "we") through this website. We value your shopping experience and strive to provide convenient, fast, and high-quality shopping service. Please read this website's refund policy carefully before using the website and accept and agree to be bound by the relevant terms and conditions.
1. Refund Arrangement
• Once an order is shipped, we will not accept any requests for order cancellation or refund.
2. Return and Exchange Arrangement
• Customers are responsible for inspecting the quantity and condition of the products upon receipt (including delivery or self-pickup).
• In the following situations, the Company will arrange for replacement of the same product:
(i) The product is damaged before receipt; (ii) The ordered product does not match the delivered product.
• In the following situations, we will not accept requests for return or exchange of products:
(i) The product has been exposed to water; (ii) The product has been registered for warranty online; (iii) The product has been repaired.
• If there are any issues, customers must notify LINKO Shop by email at cs@linko.com.hk within seven days after the product is delivered and provide the relevant electronic shopping receipt. At the same time, the product must be returned with complete packaging, accessories, instruction manuals, and unfilled warranty certificates.
• All products returned by mail must have the return shipping fee paid in advance.
• If we have agreed to replace the product requested by the customer, but the requested product is out of stock, we will refund the relevant amount or resupply the same product within fourteen days.
• In case of any dispute, LINKO Shop reserves the right to make the final decision.
Last updated and effective: July 19, 2026.