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shipping policy

 

1. Shipping Fee Calculation

  • Free delivery is available for single purchases of HKD 1,000 or more; otherwise, a shipping fee of HKD 50 will be charged (excluding in-store pickup).

2. Collection Methods and Arrangements

  • For non-pre-order items, we will dispatch the products within 2 to 5 working days and send the SF Express tracking number via email for your reference.
  • For pre-order items, please refer to the estimated delivery date stated at the time of purchase.
  • Once the products are dispatched, you bear all delivery risks.
  • Please verify that your shipping address and contact details are correct when placing your order to ensure accurate and prompt delivery.
  • For any special requests, please specify them in the remarks section at checkout.

Collection Method

Relevant Details and Arrangements

Door-to-door Delivery

Currently, Linko Shop only provides delivery services within Hong Kong, including: Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, and Ma Wan. Delivery service is not applicable to non-fixed addresses, border restricted areas, or warehouses.

Delivery hours are Monday to Saturday, 9:00 AM to 6:00 PM, excluding Sundays and public holidays.

SF Express staff will contact you by phone prior to delivery.

Additional delivery time may be required for remote areas, including Ma Wan, Lantau Island, Discovery Bay, Ngong Ping 360, Hong Kong Disneyland, Chek Lap Kok, Peng Chau, Lamma Island, Cheung Chau, and remote areas specified by SF Express.

SF Station/Locker Self-pickup

Please specify the code of the SF Station or Locker in the remarks when placing your order (please refer to the addresses of SF Stations and Lockers).

Once the package reaches the pickup point, SF Express will send an SMS; please follow the instructions to collect your item at the chosen location.

Please note that if the package is not picked up within 48 hours of arrival at the locker, the courier may retrieve the goods at any time.

In-store Pickup

Please collect your order within 30 days of confirmation during business hours.

Business Hours: Monday to Friday 10:00-18:00 (Lunch hour: 13:00-14:00)

Address: Room 15, 9/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay

Tel/WhatsApp: 9401 3777 (Please contact us in advance)

 

  • LINKO Shop reserves the right to amend any delivery service terms. In case of any dispute, LINKO Shop reserves the right of final decision.

3. Special Circumstances

  • Fragile and bulky items are subject to special arrangements.
  • For deliveries to buildings without lift access, or if the item is too large to fit in the lift, a stair-climbing surcharge of HKD 50 per floor will be applied, starting from the first floor.

4. Changing Delivery Details

  • If you need to change a confirmed order, please contact our customer service representative via phone or WhatsApp at 9401 3777 within 3 working days of order confirmation. We will need to reschedule and postpone the delivery, and a handling fee of HKD 50 per request will be charged.

5. Logistics Tracking

 

Last updated on: April 26, 2026