Membership Program

Welcome to LINKO Shop. The LINKO Membership Program Terms apply to your browsing and use of this website (http://linko.shop) and the purchase of goods or services from Linko Intelligent Technology Co., Ltd. ("the Company", "we") through this website. We value your shopping experience and do our best to provide convenient, fast and high-quality shopping services. Please read the Linko Membership Program Terms of this website carefully before using this website, and accept and agree to be bound by the relevant terms and conditions.

1 Definitions and Interpretation

1.1 "Member" refers to a customer who has successfully registered for the LINKO membership program and can participate in LINKO's program and enjoy benefits.

1.2 "LINK Dollar" refers to the points earned based on your net spending receipts at LINKO Shop.

2Membership Application

2.1 After registration, you will become a LINKO member (hereinafter referred to as "Member") for free.

2.2 After successful application, members can log in to our website to check their consumption, points records and member rewards, etc.

2.3 In order to obtain information about offers and promotions, members may be asked to provide us with personal information during registration, including but not limited to name, mobile phone number, email address, birthday information and contact address.

2.4 Each member can only use one username (i.e. email address) to log in to the member website or mobile application.

2.5 To the extent permitted by law, the Company will not be liable for any claims, demands, liabilities or actions arising from the omission, negligence and or failure of customers or members to provide us with their latest information, or the accuracy and completeness of such information.

3 Membership Levels

3.1 There are three membership tiers – Ordinary, Gold and Platinum. Members are entitled to benefits based on their tier.

Membership Level	Membership level requirements	Membership offers additional benefits
Ordinary Member	Become a member for free after registration	Launched from time to time: Early bird discount / new product experience / exclusive discount
Gold Member	Cumulative spending of HK$3,000 within 12 months	Extra 2% discount on the entire order
Platinum Member	Cumulative spending of HK$8,000 or more within 12 months	Extra 3% discount on the entire order

4 Membership validity period

Membership Level	Membership validity period	Renew Membership
Ordinary Member	Permanent
Gold Member	12 months from the effective date of membership	By the membership expiration date, you can extend your membership for 12 months by accumulating 3,000 to 7,999 points. Otherwise, their membership will be downgraded to ordinary membership after the expiration date.
Platinum Member	12 months from the effective date of membership	If you accumulate 8,000 points or more by the membership expiration date, your membership can be extended for 12 months. Otherwise, their membership will be downgraded to Gold Member or Ordinary Member after the expiration date.

5. Membership and Membership Points Usage

5.1 Log in to the website to exercise membership rights and member-related transactions, including payment with points and accumulation of reward points.

5.2 Membership and membership points are not transferable to others. The Company reserves the right to terminate or suspend membership if any abuse or improper use is found.

5.3 When shopping on this website, members must log in to their membership account to obtain reward points; each transaction can only accept one membership for saving points and using points.

5.4 You will not be eligible for any Rewards Points for the purchase of gift cards, delivery charges or packaging charges.

5.5 Points cannot be refunded once used.

5.6 If a member discovers any error when using his/her membership card for a transaction, he/she should call (852) 3956 9380 (10am to 6pm, Monday to Friday).

6. Reward Points

6.1 You will receive 1 Reward Point for every HK$1 spent on the Online Store when you log in as a member and make purchases, excluding purchases of gift cards, delivery charges or packaging charges. The reward points earned may vary depending on individual promotions.

6.2 Consumption records and points are generally issued and updated within 36 hours after purchase, except for designated promotional programs.

6.3 The stored value on the Membership Card is not refundable, exchangeable for cash, or redeemable for change and is not transferable under any circumstances.

6.4 All points are subject to the Company’s system records. Any request for replacement points after a transaction will not be accepted.

6.5 Points cannot be transferred or split, and points in different memberships cannot be combined for use.

6.6 For all cancelled transactions or refunds, any Rewards Points earned for that purchase will be automatically deducted, including any additional Rewards Points earned as a result of designated promotional programmes.

7 Earn membership points

7.1 Shopping

7.2 Linking social platform plan:

(a) After logging into your member account, connect to one of the following social media platforms to receive 250 bonus points.

(i) Facebook

(ii) Instagram

7.3 Referral Program:

(a) Existing members (hereinafter referred to as "Referrers") can recommend other non-members to apply for LINKO membership to obtain referrer points rewards.

(b) A new LINKO membership applicant who is recommended (hereinafter referred to as a “Referred Person”) may apply for membership through the invitation link sent by the Referrer. For each new member successfully recommended by the referrer, 250 points will be awarded. Each referrer can refer up to 5 referees and receive a maximum of 1,250 points as reward; the referee can receive 500 points as reward.

(c) The referrer and the referee cannot be the same person.

(d) We will review the submitted information within 7 working days. Once the referral is confirmed to be successful, the reward points will be automatically deposited into the referrer's account. The referrer will receive a notification message in the mobile app.

(e) If we believe that any referrer has submitted a referral fraudulently and obtained any points in a manner other than as stated above, or any member has violated these Terms and Conditions, we will immediately suspend or terminate the membership of that member and cancel all registered points and redeemed rewards of that member.

8 Membership Points Expiration Date

8.1 The points earned from shopping are valid for one year from the date of earning and will be invalid after the expiration date.

8.2 The points earned from the Social Media Link Program and the New Member Referral Program are valid for one month.

9 Using Membership Points

9.1 When checking out online, members can enter the number of points they wish to use.

9.2 The maximum number of points that can be used for each purchase is half of the total purchase amount.

10. General Terms

10.1 The Company will send notifications of member benefits and promotions to members via email or SMS. Members must provide correct email addresses and mobile phone numbers to avoid missing important notifications.

10.2 The Company is not responsible for any emails or SMS messages that fail to be delivered.

10.3 The Company is not responsible for any loss of points caused by any computer technology or system problems.

10.4 The Company has the absolute discretion to reject and/or revoke the membership application of any applicant and terminate and/or cancel his/her membership for any reason. If your membership is terminated by us for any reason, all related points will be cancelled immediately.

10.5 If a court rules that any provision of these Terms and Conditions is invalid or unenforceable, the remaining provisions will not be affected by such invalidity or unenforceability and will continue in full force and effect.

10.6 These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region and Members agree to submit to the exclusive jurisdiction of the Hong Kong courts.

10.7 The Company reserves the right to amend these Terms and Conditions at any time without prior notice.

10.8 In case of any disputes, the Company reserves the right to make the final decision.

Last updated effective date: March 22, 2024