Shipping policy
1. Shipping fees
Hong Kong orders of HK$1,000 or more qualify for free delivery. For orders below HK$1,000, shipping is charged by parcel weight: below 10 kg, HK$50; 10–20 kg, HK$120; over 20 kg, HK$200 (excluding store pickup).
2. Delivery and collection
For non-pre-order items, we dispatch goods within three working days and email the SF Express tracking number. For pre-order items, refer to the dispatch time stated when purchasing. Once goods are dispatched, you bear all transportation risks. Ensure that your delivery address and contact details are correct. Enter any special requirements in the checkout remarks.
Home delivery
LINKO Shop currently delivers within Hong Kong, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Discovery Bay and Ma Wan. Delivery is unavailable to non-fixed addresses, border restricted areas and warehouses. Delivery hours are Monday to Saturday, 9:00 am–6:00 pm, excluding Sundays and public holidays. SF Express will telephone before delivery. Remote areas may require additional delivery time, including Ma Wan, Lantau Island, Discovery Bay, Ngong Ping 360, Hong Kong Disneyland, Chek Lap Kok, Peng Chau, Lamma Island, Cheung Chau and areas listed by SF Express: https://www.sf-express.com/hk/tc/download/Remote_area_TC.pdf
SF Station / locker collection
Enter the station or locker number in your order remarks. Refer to https://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/ and https://www.sf-express.com/hk/tc/other_services/intelligent_cabinet/ef_locker/ for addresses. SF Express will send an SMS when your parcel arrives. Follow the collection instructions. Parcels left in a locker for more than 48 hours may be retrieved by the courier.
Store collection
Collect your order within 30 days of confirmation during office hours: Monday to Saturday, 9:30 am–6:00 pm (lunch break: 1:00–2:00 pm). Address: Unit 15, 9/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Hong Kong. Phone/WhatsApp: 9401 3777. Please contact us in advance.
LINKO Shop reserves the right to amend delivery terms and retains the final decision in the event of a dispute.
3. Special circumstances
Fragile or bulky goods require special arrangements. If a building has no lift, or the goods cannot be transported by lift, a stair delivery surcharge of HK$50 per floor applies, starting from the first floor.
4. Changing delivery information
To change a confirmed order, contact customer service by telephone or WhatsApp on 9605 8222 within three working days of confirmation. Delivery must be rescheduled and will be delayed. A handling fee of HK$50 applies per change.
5. Shipment tracking
Enter your tracking number at http://www.sf-express.com/HK/ZF/dynamic_function/waybill/ to check delivery status. Contact us if you have any questions.
Last updated and effective: September 17, 2026.
