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Shipping and Return Policy

1. Freight Calculation

  • Free delivery service is available for single purchases of HK$1,000 or more, otherwise a delivery fee of HK$50 will be charged (except for door-to-door pickup).

2. Pickup method and arrangement

  • If it is not a pre-order item, we will ship the item within 7 to 14 working days and send the SF Express order number via email for reference.
  • If you are pre-ordering an item, please refer to the delivery time stated when shopping. If you need to check the stock status, you can contact us via Whatsapp first.
  • After we send the goods, you must bear all shipping risks.
  • Please confirm that the shipping address and contact information are correct when placing an order to ensure that the goods can be delivered accurately and quickly.
  • If you have any special requests, please indicate them in the notes during checkout.

Pickup method

Relevant details and arrangements

Home delivery

Currently, LINKO Shop only provides delivery services within Hong Kong, and the service areas include: Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. Delivery service is not available to non-fixed addresses, restricted areas and warehouses.

The delivery service time is from 9:00 am to 4:00 pm, Monday to Friday, excluding Sundays and public holidays. If the delivery time of the day is exceeded, it will be calculated on the next business day.

SF Express staff will contact you by phone in advance when delivering the item.

Delivery to remote areas may require additional delivery time, including Ma Wan, Lantau Island, Discovery Bay, Ngong Ping 360, Hong Kong Disneyland, Chek Lap Kok, Ping Chau, Lamma Island, Cheung Chau and remote areas listed by SF Express .

SF Express Station/Smart Locker Pickup

Please specify the SF Express smart locker number in the remarks when placing an order (please refer to the SF Express station and smart locker address).

When the parcel arrives at the pick-up point, SF Express will send an SMS message and please follow the instructions to pick up the parcel at the selected location.

Please note that if the package has not been picked up within 48 hours after arriving at the smart locker, the delivery staff may collect the goods at any time.

Store Pickup

Please pick up your order in store during office hours 30 days after confirming your order.

Office hours: Monday to Friday 10:00-18:00 (Lunch time: 13:00-14:00)

Address: Room 18-19, 11/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay

Phone/WhatsApp: 9605 8222 (Please contact in advance)

  • LINKO Shop reserves the right to change any delivery service terms. In case of any disputes, LINKO Shop reserves the right of final decision.

3. Special Circumstances

  • Special arrangements must be made for fragile and bulky goods.
  • For goods delivered to buildings without lifts or goods that are too large or cannot be transported by lifts, a surcharge of HK$50 per floor for walking up to the building is required, starting from the first floor.

4. Change delivery information

  • If you need to change a confirmed order, please contact our customer service officer by phone or WhatsApp 9605 8222 within 3 working days after order confirmation. We need to reschedule and postpone the delivery time, and a handling fee of HK$50 will be charged each time

5. Logistics tracking

6. Return and Exchange Arrangements

  • Customers are responsible for checking the quantity and condition of the products when receiving the products (including delivery or pick-up).

  • In the following cases, the company will replace the same product for the customer:
    (i) the product is damaged before delivery ; (ii) the product delivered does not match the product ordered.

  • We will not accept product returns or exchanges in the following circumstances:
    (i) Has been wet; (ii) Has been registered for warranty online; (iii) Has been repaired.

  • If there are any problems, customers must notify LINKO Shop by email to cs@linko.com.hk within seven days after the product arrives and present the relevant electronic shopping receipt. At the same time, the product needs to be returned together with the complete packaging, accessories, instructions and unfilled warranty card.

  • All products returned by mail must have return shipping paid.

  • If we have agreed to a customer's request to exchange a product, but the product requested for exchange is sold out, we will refund the relevant amount or resend the same product within fourteen days.

  • In case of any disputes, LINKO Shop reserves the right of final decision.

Last updated effective date: April 1, 2022