PHILIPS smart door lock maintenance and repair
General Terms and Conditions
1. This warranty service is only applicable to Hong Kong and Macau.
2. Parts warranty service is available within two years from the date of purchase; free on-site maintenance service is available in the first year.
3. The product must be installed by a technician approved by the official general agent to enjoy this warranty service.
4. During the warranty period, customers must keep the purchase receipt and warranty certificate properly. If the purchase receipt and/or warranty certificate is modified, changed or deleted in any way, this warranty will automatically become invalid.
5. If the warranty card is lost, it will not be reissued.
6. If the installation or maintenance area is a remote area (the company reserves the right of final decision), additional remote area transportation fees will be incurred.
7. Free maintenance service does not include the following situations:
7.1 Replace any external accessories of the door lock, including but not limited to the door lock housing, buttons and keyboard; any non-door lock internal parts and third-party software.
7.2 The guest requires the door lock or strike plate to be reinstalled at a new location.
7.3 The door lock or any of its components has been installed or repaired by a third party other than a technician approved by the Company, has been used improperly, used negligently, not used in accordance with the instructions in the user manual, abused, altered, damaged, subjected to force majeure events including but not limited to accidents, battery electrolyte leakage, floods, fires, natural disasters or force majeure events including but not limited to acts of God, or any serial number has been altered, defaced or deleted.
7.4 The normal operation of the product under normal conditions, or normal daily use and operation of the door lock, including battery replacement and user settings.
7.5 The product is installed outdoors or in a semi-open area.
8. Services and parts during the warranty period must be provided by J Lock Company Limited and all replaced damaged parts will become the property of the company.
9. All scheduled services, if the warranty service reservation is cancelled or rescheduled without at least one (1) business day notice, or the guest cannot be contacted within the scheduled time, the reservation will be cancelled and the guest will be required to pay the handling fee to reschedule.
10. Our liability accident compensation limit is 50% of the product value listed on the purchase document.
11. In an emergency, if the guest fails to provide the mechanical key and the technician can only unlock the door by destructive means, a lock opening service fee will be incurred.
12. Alkaline batteries from the same batch must be used, otherwise this warranty will be invalid. The Company shall not be liable for any loss, expense or damage resulting from the customer's failure to use alkaline batteries from the same batch.
13. General terms and conditions are subject to change without prior notice.
14. The Company reserves the right of final decision.
15. The Chinese translation is for reference only. In case of any discrepancy between the Chinese translation and the English translation, the English translation shall prevail.
