How do I start setting up my smart home devices?

First, download the corresponding application and ensure your Wi-Fi network is working properly (2.4GHz band recommended). Power on your device and follow the on-screen instructions within the application to pair. The entire process usually takes only 3-5 minutes.

What do I need to use smart devices?

You need:

• Stable Wi-Fi network (2.4GHz)
• smartphone or tablet
• Corresponding control application
• Some devices can be optionally equipped with a smart speaker (such as Google Home or Amazon Alexa) for voice control.

Which Wi-Fi standards does the device support?

Our equipment supports the 802.11 b/g/n standard, and we recommend using the 2.4GHz band for optimal stability and coverage. The 5GHz band is not currently supported.

What should I do if my device cannot connect to the application?

Please try the following steps:

1. Confirm that your phone is connected to a 2.4GHz Wi-Fi network.
2. Ensure the device is in pairing mode (indicator light flashes rapidly).
3. Turn off VPN or firewall
4. Restart router and device
5. Uninstall and reinstall the application

Is it possible to control the device from multiple mobile phones simultaneously?

Yes. The main account can invite family members to share device control permissions. Simply go to "Family Management" within the app and add members.

Does the device support voice control?

Supported. Our devices are compatible with Google Assistant and Amazon Alexa. Enable our skills/services in the corresponding smart speaker app to control them via voice commands.

How do I reconnect my devices after changing Wi-Fi networks?

In the app, go to device settings, select "Reconfigure network," and then follow the prompts to enter a new Wi-Fi password. Alternatively, press and hold the device reset button for 5 seconds to re-pair.

The device is offline and displays "Unable to connect"?

Common causes:

• Router restart caused IP address change
• The Wi-Fi signal is too weak.
• Equipment power failure

Solution: Check the device's power supply, ensure the router is working properly, try moving the device closer to the router, or use a Wi-Fi extender.

Is the equipment slow or delayed in response?

This is likely due to network congestion. Recommendation:

• Reduce the number of devices connected at the same time
• Restart the router
• Check if the network speed is normal.
• Ensure your router firmware is updated.

Is the sensor mistriggered or malfunctioning?

Check, please:

• Are there any obstructions at the sensor location?
• Is the battery fully charged?
• Is the sensitivity setting appropriate? (This can be adjusted within the application.)
• Clean sensor surface

Smart lights cannot dim or change color?

confirm:

• Does the model you purchased support dimming/color changing functions?
• The application has been updated to the latest version.
• Try resetting the lights (by quickly switching them on and off 5 times).
• Check if an incompatible dimmer switch is being used.

How do I reset my device to factory settings?

Most devices can be reset by pressing and holding the reset button for 8-10 seconds (the indicator light will flash to confirm). Please refer to the product manual or contact customer service for detailed steps.

How do I update the device firmware?

The application will automatically notify you when new firmware is available. You can also manually check for updates in your device settings. Please ensure your device is powered on and has a stable network connection during the update process.

How can I contact the technical support team?

You can contact us in the following ways:

• WhatsApp Customer Service (Fastest Response)
• Email support: support@linko.shop
• Online customer service (bottom right corner of the website)

Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong time).

Do you provide on-site installation service?

Our equipment is designed for plug-and-play use, and most customers can install it themselves. For professional installation services, please contact our service team for a quote.