On-Site Smart Home Setup & Support | Device Pairing, Network Checks & User Guidance
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Purchase and service information
Please book in advance for showroom visits, purchases or collection.
Supply and receipts
Product sourcing and authorised-stock details follow each product page. Ask us about supply and receipts before ordering.
Warranty and support
Warranty duration, provider and coverage depend on the brand and model. Services follow the agreed scope.
Free technical consultation
Free one-to-one smart-home installation advice is available. On-site installation, wiring and setup are quoted separately.
Delivery and appointments
In-stock items, preorders and service appointments have different schedules. Please confirm availability and dates before ordering.
Inventory · Installation
Looking to check inventory or schedule an installation?
Please include the product name and SKU in your inquiry to help us verify stock, lead time, equipment compatibility, and installation arrangements. Please provide your existing equipment model or usage environment so we can offer more accurate recommendations.
On-site support for customers who already have smart home devices and need assistance with pairing, setup, or troubleshooting connectivity issues. Please confirm the device model, service address, scope of work, and appointment time before purchase.
Key Features
- Device connection, pairing, and basic configuration.
- Smart home network and connectivity diagnostics.
- System maintenance, basic troubleshooting, and user guidance.
- Setup for platforms such as Apple Home and Google Assistant, subject to device compatibility.
Check Before Purchase
- Minimum booking of 2 hours. 2 hours for HK$800, 3 hours for HK$1,200, 6 hours for HK$1,800; subject to the selected service option.
- Does not include installation of electrical switches, lighting fixtures, or related construction work; quotes provided separately if required.
- Does not include professional system programming for brands like Control4, Lutron, or Crestron.
- Please confirm quotes for devices, replacement parts, additional engineering, or work exceeding the original scope.
FAQs
Are service hours guaranteed to fix the issue?
Service hours are allocated for inspecting and addressing the confirmed scope of work; the level of completion depends on the device status, compatibility, and on-site conditions.
What information is needed before booking?
Please provide device models, current apps/hubs, a description of the issue, and photos of the site to assist in estimating the required hours.
Inventory, Delivery, and Service Inquiries
Please contact us before placing an order if you need to confirm stock availability, delivery dates, warranty, or scope of installation. The selected hours cover support for the confirmed scope; additional construction or work outside the scope will be quoted separately.
